Development and Assessment Framework for Operations Excellence

Question: Discuss and critically assess the effect of operational excellence on sustainability for the cases presented. Answer: Critical analysis of the case study: As stated by Mitchell (2015), quality, responsiveness, maintainability and flexibility of the innovation cycle act as the major marketing tool for a firm or organization. The success of the organization depends largely on the values that add to the satisfaction of the customers. Any kind of strategy that is undertaken to improve the relationship with the customers makes the operation successful. It has been pointed out by Jaeger, Matyas and Sihn (2014), that any kind of operation that is made by keeping the customers perspective in mind proved to be fruitful. Sustainability is that state of organizational operation that is carried on to facilitate the customers need. In the recent market situation with the increasing competition, every organization remains in intense pressure to reduce cost without reducing the efficiency. An organization always benefits when it tries to reuse its waste products. For a construction company, huge wastes are generated with every operation (Golinska et al. 2015). Therefore, any approach that is undertaken to improve the operation of the Company results in favor of the organization. When efforts are made to increase the operational excellence of an organization, the outcome and the productivity increases by many folds. In the case study, it has been observed that the construction company had been using a number of sustainable approaches in various activities like supply chain manufacturing or delivering the products. Therefore, it can be easily said that the operational management towards sustainability will result in better economic and productive goals. Any action taken for sustainability approach will be fruitful for a construction firm. Reference list: Golinska, P., Kosacka, M., Mierzwiak, R. and Werner-Lewandowska, K., 2015. Grey decision making as a tool for the classification of the sustainability level of remanufacturing companies.Journal of Cleaner Production,105, pp.28-40. Jaeger, A., Matyas, K. and Sihn, W., 2014. Development of an assessment framework for operations excellence (OsE), based on the paradigm change in operational excellence (OE). Mitchell, J.S., 2015.Operational Excellence: Journey to Creating Sustainable Value. John Wiley Sons.